Refund policy

Last updated: October 21, 2026

Returns

Returns are not accepted, except in the event of a defective item. Orders are created especially for you once your order is placed, therefore we are not able to accept returns or exchanges.

If a return is necessary due to manufacturer defect, items must be returned in the same condition they were received, unworn/unused, with tags, and in their original packaging or as otherwise indicated in the return instructions.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@rageoutfitters.com.